Due to scheduled maintenance work CAF Bank Online will be unavailable between 08:00 and 15:30 on Saturday 16^th November 2024.

We will endeavour to keep you updated. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Christmas and New Year

We’re open as usual except for the bank holidays (25-26 Dec 2024 and 1 Jan 2025) and we’re closing early on Christmas Eve and New Year’s Eve (at 1pm, 24 Dec 2024 and 31 Dec 2024).

Online payments which need to reach a beneficiary before Christmas Day must be set up and authorised before 12pm on Christmas Eve (24 Dec 2024).
Online payments which need to reach a beneficiary before New Year’s Day must be set up and authorised before 12pm on New Year’s Eve (31 Dec 2024).
To guarantee that payments arrive before the bank holidays, we recommend they’re sent by 4pm on 23 and 30 Dec.

As we expect to receive a higher number of payments over the festive period, we recommend that you complete payments and other banking tasks ahead of time to avoid delays.

We will be performing essential maintenance work on our online services between 9:00am and 3:00pm on Saturday 19^th October 2024.

We are aiming to be back up and running as quickly as possible, but online access will not be available during this time.

We apologise for any inconvenience caused and appreciate your patience and understanding.

Due to essential maintenance work CAF Bank Online may experience service interruptions between 6:30 and 15:00 on Saturday 17^th August 2024.

We will endeavour to keep you updated. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Service update

Due to higher-than-normal volumes, we are experiencing delays to some pieces of work. We are completing most requests within four weeks of receipt and account opening within six weeks.

Christmas and New Year

We are open as usual Monday to Friday 9am-5pm except for the bank holidays, so we'll be closed 25-26 December 2023 and 1 January 2024.

Service update

Due to scheduled maintenance work CAF Bank Online will be unavailable between 6:30am and 7:30am on Thursday 14^th March 2024.

We will endeavour to keep you updated. We apologise for any inconvenience caused.

Please contact us on 03000 123 456 Monday to Friday 9am-5pm, excluding English bank holidays, if you require any assistance.

Is Your Email Address Correct ?

In the future, CAF Bank will be sending you important information relating to your online banking service via email.

After logging into online banking, simply click on "My Details" and check that your email address is correct and up to date.

Be aware of fake emails and websites

Criminals use fake emails and fake websites to trick people into giving away passwords, bank details and other personal information. A criminal might send you an email that looks like it comes from us containing a link to a website that looks legitimate, but when you try to log in they can steal your passwords and personal information.

You can often spot fake websites:

• The site doesn’t display the padlock symbol or ‘https’ in the address bar when you log in.
• They ask you to do something unusual or unexpected.
• They are poorly designed and contain typos or bad spelling.
• They are from suspicious looking email or web addresses.

For tips on how to spot and deal with fake emails, read our how to keep yourself safe in our Security Centre.